Field tested, Verified IT Experts
Locations of IT specialists
Local and Global Tech Resources
Our IT experts go through a
10-step onboarding process
supportgo
On-demand IT Support in 60 seconds.
Get 24/7 IT support virtually or in-person from our 5,500+ experts, at $99/hour.
Some of our many industry certifications
supportFLEX
Hire the top 3% of IT Professionals on a Daily, Weekly or Monthly basis.
Your trusted partner for outsourced IT professionals. 5,500+ verified IT skills on our platform, ready to assist with all of your IT requirements, locally and globally.
Why over 18,000 customers trust Support wave
5500+ IT Specialists
98% 5 Star Reviews
2min Response Time
34 Countries
supportDesk
Custom IT Help Desk Solutions
Your trusted partner for outsourcing IT Support Desk solutions for you and your customers. Get a tailor-made solution, built to your exact requirements, including IT support agents, telephony, software, reporting and recording delivered in 10 days.
Need more information?
Book a Meeting
20-min meeting with our team who will guide you through our platform.
Our IT Specialists are verified & field tested
Let's explore some of the many roles we provide
Tier 1 Support
Tier 1 support represents the initial point of contact for end users seeking assistance. These support professionals possess foundational knowledge and skills to handle basic troubleshooting and provide general guidance. They address common user issues, such as password resets, software installations, and basic hardware troubleshooting. Contact Support wave for more information.
Tier 2 Support
Tier 2 support professionals possess a deeper level of technical expertise. They handle more complex issues that require specialized knowledge in specific systems or applications. These professionals have a broader understanding of the organization's IT infrastructure and can diagnose and resolve more advanced problems that may arise.
Tier 3 Support
Tier 3 support involves highly skilled specialists who have in-depth knowledge and expertise in specific areas. These professionals handle complex and critical issues that require specialized technical know-how. They work closely with vendors, perform advanced troubleshooting, conduct system and software upgrades, and address intricate network or server-related problems.
System Admins
System administrators are responsible for managing and maintaining the organization's IT systems and infrastructure. They possess a comprehensive understanding of operating systems, network configurations, security protocols, and system optimization. They handle tasks such as server administration, user management, system backups, and software updates.
Network Engineers
Network engineers focus on the design, implementation, and management of an organization's network infrastructure. They possess expertise in networking protocols, security, and routing. Network engineers configure and maintain network devices, troubleshoot connectivity issues, monitor network performance, and ensure efficient data transmission.
Security Specialists
Security specialists focus on safeguarding the organization's data, systems, and networks against cyber threats. They possess extensive knowledge of cybersecurity best practices, encryption, firewalls, and intrusion detection systems. These specialists implement security measures, perform vulnerability assessments, investigate security incidents, and ensure compliance with data protection regulations.
Database Admins
Database administrators are responsible for managing and optimizing the organization's databases. They handle tasks such as database design, installation, configuration, and performance tuning. Database administrators ensure data integrity, implement backup and recovery procedures, and provide support for database-related issues.
Project Managers
Project managers oversee IT projects from initiation to completion. They possess strong organizational and leadership skills, ensuring projects are delivered within budget and on schedule. Project managers collaborate with various teams and stakeholders, define project objectives, allocate resources, and manage project risks. Contact Support wave for more information.
Are you an IT Specialist? Join the Support Wave
Search our IT Specialists to find the skills you need
Access local and global support instantly, on-demand or contact us for longer term outsourcing contract requirements.